Does getting in touch actually work?
Someone ready to reach out needs every step of the route to work. In five of our eight audits (August to October 2026), a button or link went somewhere unexpected, or nowhere.
Page 4 of 7 · 8 checks · About 10 minutes · No email needed
Eight checks to work through
Walk through the contact route on your own site. Use clearly labeled test details, and avoid booking a real appointment.
Why this matters
A broken or misleading link can stop an inquiry before it begins.
If not yet: Correct the broken or misleading destination, then test the same route on your phone.
A focused edit
Why this matters
A successful-looking form can still fail to deliver a message.
If not yet: Trace a labeled test from the form to the receiving inbox. Ask your website person to repair delivery if it fails.
Help from your website person
Why this matters
After reaching out, people need to know what will happen and whether to wait.
If not yet: State the reply window your practice can maintain and who will respond. Repeat it in the confirmation.
A focused edit
Why this matters
Unnecessary questions add work before someone has spoken to the practice.
If not yet: Remove or make optional any field that is unnecessary for the first reply.
Some writing or checking
Why this matters
A general business inquiry form is a poor place to request detailed clinical information.
If not yet: Remove requests for detailed clinical information from the general inquiry form. Direct intake through the practice's reviewed clinical process.
Help from your website person
Why this matters
A failed form or inaccessible scheduler should not leave someone with no route to the practice.
If not yet: Publish an alternative contact method beside the main one. Check that the practice monitors it.
A focused edit
Why this matters
Without confirmation, someone may wonder whether to submit again.
If not yet: Add a clear success message and next steps. If you also send an email, make its instructions agree.
Help from your website person
Why this matters
A visitor should understand whether they can start now or need to ask about a wait.
If not yet: Add a current availability note or explain how to ask. Assign someone to keep any published status current.
A focused edit
Result so far
Your next steps start with your answers.
Answer the checks above. Your counts and first changes appear here as you go.
The parts you can't check yourself
- How the route behaves on phones, browsers, and email services you don't use.
- Where visitors stop between your first page and your contact form. That needs your analytics.
The free audit
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Request the free auditYour checklist answers are not sent with an audit request.Reviewed October 3, 2026.